Why We Have a Cancellation Policy
We understand that life can be unpredictable. Our cancellation policy balances flexibility for clients with respect for our team’s time and income security.
Our cleaners often turn down other bookings for your reserved time slot. Short-notice cancellations directly affect their schedules and earnings, so this policy ensures fairness for everyone.
Cancellation Fee Structure
More than 72 hours
No charge when you cancel with plenty of notice.
48–72 hours
Moderate fee for late changes.
24–48 hours
Higher fee for short-notice cancellations.
Less than 24 hours
Full fee applies for same-day cancellations.
Note: Inspection fees are separate and apply only when an inspection has been completed but cleaning services are not carried out. See below for details.
Additional Details
Inspection Fee
A one-time inspection fee of $100 applies if you book an inspection but decide not to proceed with the cleaning service. This covers our time and professional assessment.
Emergency Situations
In cases of medical emergencies, family crises, or extreme weather, please contact us. We’ll review each case individually and may waive fees where appropriate.
Rescheduling
You can reschedule without fees (subject to availability) if notice is given at least 48 hours in advance.
Regular Clients
We offer more flexibility for our regular clients who occasionally need to make last-minute changes.
How to Cancel or Reschedule
Email Us
Send us a message through our contact form or directly
Text Message
Send a text with your booking details and cancellation request
Our Commitment to You
We believe in building long-term relationships with our clients based on trust, understanding, and mutual respect. Our cancellation policy is designed to be fair while ensuring we can continue providing reliable, professional cleaning services to the Adelaide community.
Transparent Pricing
No hidden fees or surprise charges - our policy is clear and upfront
Understanding Approach
We're always willing to discuss special circumstances and find solutions