Why We Have a Cancellation Policy
At MY HOME Cleaning, we understand that life can be unpredictable, and sometimes you need to reschedule or cancel your cleaning appointment. We've designed our cancellation policy to be as fair and understanding as possible while also respecting the time and commitment of our professional cleaning team.
Our cleaning professionals often decline other work opportunities to serve you at your scheduled time. When cancellations happen with short notice, it can impact their ability to maintain their livelihood and serve other clients who are waiting for our services.
Cancellation Fee Structure
More than 72 hours
No charge when you cancel with plenty of notice
48-72 hours
Moderate fee for last-minute changes
24-48 hours
Increased fee for short notice cancellations
Less than 24 hours
Full fee for same-day cancellations
Important Details
Emergency Situations
We understand that genuine emergencies occur. If you're facing a medical emergency, family crisis, or severe weather conditions, please contact us immediately. We'll work with you to find a fair solution on a case-by-case basis.
Rescheduling vs. Cancellation
We're always happy to reschedule your appointment! If you need to move your cleaning to a different day or time, we'll do our best to accommodate you without any fees, subject to availability.
Regular Client Considerations
For our valued regular clients, we may offer more flexible cancellation terms. If you book with us regularly, we're often able to work with you on occasional short-notice changes.
How to Cancel or Reschedule
Email Us
Send us a message through our contact form or directly
Text Message
Send a text with your booking details and cancellation request
Our Commitment to You
We believe in building long-term relationships with our clients based on trust, understanding, and mutual respect. Our cancellation policy is designed to be fair while ensuring we can continue providing reliable, professional cleaning services to the Adelaide community.
Transparent Pricing
No hidden fees or surprise charges - our policy is clear and upfront
Understanding Approach
We're always willing to discuss special circumstances and find solutions