Keeping on top of the housework gets harder for all of us in time — and for many of Adelaide's veterans, war widows and older residents, the physically demanding chores are exactly what stand between staying at home and having to move. The good news is that help is often already funded by the government. That's why we're introducing DVA & Aged Care cleaning, a respectful, reliable service built around the people who need it most.
This guide explains, in plain English, what government-funded cleaning actually is, who qualifies, what it covers, and the simple steps to get it set up. Whether you're a veteran sorting out your own support, an older Adelaidean wanting to stay put, or a family member helping a parent, we'll point you in the right direction — and explain how our Adelaide team can help once your support is in place.
Worth Knowing:A clean, clutter-free home isn't just nicer to live in — it lowers the risk of slips and falls, which is one of the biggest reasons older Australians end up leaving home. Funded cleaning is a safety measure as much as a comfort.
What Is DVA & Aged Care Cleaning?
It's professional house cleaning and domestic support, paid for or heavily subsidised by the Australian Government, for people who need a hand to keep living at home. There are two main pathways — one through the Department of Veterans' Affairs for the veteran community, and one through My Aged Care for older Australians — but the goal of both is identical: independence, safety and dignity at home.
The DVA Pathway
- For veterans, war widows and widowers through Veterans' Home Care (VHC)
- Covers domestic assistance, plus respite and safety-related home and garden help
- DVA's in-home support is being simplified and improved from 1 July 2026
The Aged Care Pathway
- For older Australians through My Aged Care
- Includes the Commonwealth Home Support Programme and the newer Support at Home program
- Support at Home replaced Home Care Packages in late 2025
Not Sure Which Applies?If you served, or you're the widow or widower of someone who did, start with DVA. Otherwise, if you're an older Australian, start with My Aged Care. You only need one pathway — and a quick phone call will confirm which one is yours.
Who's Eligible — Veterans & Seniors
Eligibility always comes down to an assessment of your individual situation, but here's the general picture. If you're close to the marks below, it's well worth making the call — many people qualify for more help than they realise.
Veterans & War Widows
- Hold a DVA Gold or White Card as a veteran, war widow or widower
- Finding everyday domestic tasks harder to manage safely on your own
- Assessed through the DVA Veterans' Home Care Assessment Agency
Older Australians
- Generally aged 65 and over (50 and over for First Nations people)
- Needing a hand with housework to keep living safely at home
- Assessed through My Aged Care for the right level of support
Helping a Parent? Families often make the first call on behalf of a loved one. You can start the conversation with DVA or My Aged Care for them, and be part of the assessment — a great way to take the worry off their shoulders.
What the Cleaning Covers
Your approved plan sets the exact list, but funded domestic assistance generally falls into these groups. The aim is the everyday upkeep that keeps a home clean, safe and comfortable — not a one-off spring clean.
General Housework
- Vacuuming, mopping and dusting
- Cleaning kitchens and bathrooms
- Tidying and wiping down living areas
Laundry & Linen
- Washing and folding clothes
- Ironing
- Changing and making the beds
Plan-Dependent Extras
- Window washing
- Gutter cleaning
- Lawn mowing and yard tidy-ups
Good to Know: House cleaning and personal care (help with showering, dressing and the like) are separate types of support. This service is about the home — the cleaning, laundry and upkeep — not personal or nursing care.
How to Get Started
It can feel like a maze from the outside, but the path is actually short. Here's the whole journey, start to finish.
🧭 Step 1 — Work Out Your Pathway
- Veterans, war widows and widowers with a DVA Gold or White Card: start with DVA
- Older Australians: start with My Aged Care
- Still unsure? Either phone line will happily point you the right way
📞 Step 2 — Make the Call for an Assessment
- DVA Veterans' Home Care Assessment Agency: 1300 550 450
- My Aged Care: 1800 200 422, or apply online
- Most assessments can begin over the phone — no cost to ask
✅ Step 3 — Get Your Plan, Then Choose Us
- Your assessment results in an approval or support plan listing what's funded
- You choose the cleaning provider who comes into your home
- Get in touch with our Adelaide team and we'll set up a regular clean that suits you
Keep These Numbers Handy:DVA Veterans' Home Care on 1300 550 450, and My Aged Care on 1800 200 422. Jot down your card or reference number before you call to make it quicker.
Staying Independent at Home in Adelaide
For most people the goal is simple: stay in your own home, in your own suburb, near the people and places you know. A little regular help with the heavy chores makes that possible for far longer — and it's a far cheaper and happier option than the alternative.
Why It Makes a Difference
- A tidy, clean home means fewer trip hazards and falls
- Energy saved on chores goes into health, hobbies and family
- A friendly, regular visitor is a welcome check-in for those living alone
Right Across Adelaide
- From Norwood and Prospect to the Hills and the western beaches
- Out to Mawson Lakes, Salisbury and Golden Grove in the north
- The same trusted, police-checked cleaner each visit, wherever you are
Local Tip: Your nearest RSL sub-branch and local council can be great sources of support and connection for Adelaide veterans and seniors — well worth a chat alongside arranging your home help.
How MyHomeCleaning Helps
Once your DVA or aged care support is in place, our Adelaide team is here to do the hard part: the regular cleaning, laundry and home upkeep that keeps your place comfortable and safe. We treat every home and every person with genuine respect, send the same trusted, fully insured and police-checked cleaner each visit, and work in quietly around your routine. If you're still finding your way through the system, get in touch and we'll happily help you understand where we fit — and we'll always be straight with you about what we can and can't do.
Respect First
Dignified, patient service for veterans and older Australians
Trusted & Vetted
The same police-checked, fully insured cleaner each visit
Easy to Work With
We fit around your routine and liaise with your support coordinator
Frequently Asked Questions
Q.Who is eligible for DVA or aged care cleaning in Adelaide?
Two groups, two pathways. Veterans, war widows and widowers who hold a DVA Gold or White Card may be eligible for domestic assistance through the Department of Veterans' Affairs Veterans' Home Care program. Older Australians — generally aged 65 and over, or 50 and over for Aboriginal and Torres Strait Islander people — may be eligible through My Aged Care, which covers the Commonwealth Home Support Programme and the newer Support at Home program that replaced Home Care Packages in late 2025. Both pathways start with a free assessment, and eligibility depends on your individual circumstances, so it's always worth asking even if you're unsure.
Q.What cleaning and domestic tasks are covered?
Depending on your approved plan, funded domestic assistance typically includes general housework such as vacuuming, mopping, dusting and cleaning kitchens and bathrooms, plus laundry, ironing and changing bed linen. Some plans also cover safety-related jobs like window washing, gutter cleaning and lawn mowing. Personal care — help with showering or dressing — is a separate type of support, not house cleaning. Your support plan spells out exactly what is included, and a good cleaning team will work to that.
Q.How do I arrange government-funded cleaning, and who do I call?
For veterans and war widows, call the DVA Veterans' Home Care Assessment Agency on 1300 550 450 — the assessment can usually begin over the phone. For older Australians, call My Aged Care on 1800 200 422 or apply online for an assessment. Once you have an approval or support plan, you choose a cleaning provider and set up a regular schedule. If you'd like a hand understanding where MyHomeCleaning fits, get in touch and we'll point you in the right direction.
Q.Do I have to pay for DVA or aged care cleaning?
These programs are government-funded, so the cost is heavily subsidised rather than something you pay in full. Depending on the program and your circumstances there may be a modest co-payment or contribution, and the rules are changing as the aged care system reforms through 2026. Because the exact amount depends on your plan, we never quote a one-size-fits-all figure — contact our team for a personalised conversation, or check directly with DVA or My Aged Care for the current contribution rules.
